ChurnGuard AI is built with privacy-first principles. We only process customer data to deliver retention insights and never sell usage information to third parties. The summary below highlights the most requested details. A full compliance packet is available upon request.
Data We Collect
- • Account information provided by your team (name, email, role).
- • Customer usage metrics, feature adoption signals, and support interactions you choose to sync.
- • Billing details through Stripe for subscription management.
How We Use Data
- • Generate churn risk scores and recommended retention actions.
- • Provide dashboards and reports summarizing account health trends.
- • Improve detection models and alerting accuracy in an aggregated, anonymized manner.
Your Controls
- • Role-based access controls govern who can view specific customer records.
- • Data exports and deletions are available upon request within 7 business days.
- • Regional processing controls ensure EU data remains in EU-hosted environments.
Questions about privacy or DPA requests? Email privacy@churnguard.ai.